FAQ's
When will my order ship?
Posted by Bambuddha family on
All orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification once your order has shipped.
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What do I do if I never received my shipment confirmation email?
Posted by Bambuddha family on
You should receive your shipment confirmation email within 1-4 days business days of making your purchase. If you have not been notified that your order went out after this time frame, please:
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My order seems to be missing, what happens now?
Posted by Bambuddha family on
If you haven't received your order within 21 days of receiving your shipping confirmation email, please contact us at happy@bambuddha.earth with your name, order # and address, and we will look into it for you.
Do I have to pay for custom import charges?
Posted by Bambuddha family on
Orders are shipped from Canada so please be aware that your order may be subject to import taxes and duties (including VAT), which are incurred once the shipment reaches your destination country. We do our best to minimize these charges as much as possible.
Bambuddha is not responsible for these charges if they are applied and they are the responsibility of the customer.
What should I do if I received something other than what I ordered?
Posted by Bambuddha family on
If this is the case, we are truly sorry for the mix up and the inconvenience!
Please send an email to happy@bambuddha.earth with your name, order #, and a picture of what you received. We will send you a return label to get that sent back to us and have the correct item express shipped within 2 business days of our communication.