We take satisfaction seriously. If you are not happy, we feel you and we will do our best to turn your frown upside down. After all, you are a part of our family.
We offer a lifetime warranty for defects due to materials or craftsmanship. This does not include damage as a result of normal wear and tear such as scratched lenses, or sitting on your sunglasses. Regardless of bamboo's durability, they are still sunglasses and must be handled with care. We also do not cover lost or stolen sunglasses. However, we do offer discounts regarding these matters.
We know how unfortunate it is when something happens to your beloved new sunglasses. Whether there is damage caused by mishandling or you simply lost them (or they were stolen), we would like to extend to you our replacement discounts.
Damage: 30% OFF.
Lost/Stolen: 15% OFF.
To see if you are eligible for a fresh pair of sunnies, please send your information, email, purchase date and location (or order #, if online), and a photo of the damage along with a brief description to firstname.lastname@example.org. From here, we will determine whether or not it is deemed defective under our warranty conditions.
If not, we hope we can still brighten your day with our proposed replacement discounts. In order to qualify for the damage discount, we require all of the information stated above. As for the lost/stolen discount, we need your information and proof of purchase.